At MidAmerican Energy, our commitment to you, the customer, is to deliver the exceptional personal service you deserve. If you aren't satisfied, neither are we. That's a promise. That's why we take a proactive approach to serving you. Below you will find some of our most frequently asked questions. If you don't see your question, or want to talk to a representative, call us!

 

 

How do I view my payment confirmation?
Depending on the browser being used, such as Google Chrome, the pop up blocker/spyware may prevent this ability.  Try disabling the pop up blocker while using our website. Remember to turn back on when finished to prevent any issues with other websites.
 

How do I print?
Our website is designed with you in mind. Most of our pages host a gray print icon on the right hand screen inside the black bar. By clicking the icon, your print options should enable. If that doesn’t work, you can always try right clicking in the window and select Print.

 

When will I see my online payment deducted from my bank account?
It could take several business days for the payment to be deducted from your bank account. This would depend on the bank that the payment is being submitted to and the date that that payment is being processed on.

Where do I find my current balance after a payment is made?
After the payment is processed to the account, click account home to return to the summary page. The current amount due will update to the balance remaining after a payment is processed. It is important to note the current balance will not be adjusted for future dated payments until the payment is processed.

How do I start/stop/transfer service?
We are available 24/7 by calling 888-427-5632. To provide better service to you, please have your social security or Tax ID number available.

 

For commercial customers, our business advantage team is available Monday-Friday 7 a.m. – 6:00 p.m.

 

How do I report an emergency? Gas? Electric?
For Gas leaks or emergencies you must call 800-595-53625 immediately.

For Electric emergencies you can contact 800-799-4443.

 

If you want to report an outage, can you complete the Report an Outage form.

 

Why can’t I see my new account? I can only see my old account.
An account number has to be added to your My Account in order to view the accounts information. If there are multiple account numbers associated to a My Account the default account will always automatically populate when you login.  If the device being used is a desktop, laptop, or tablet, on the right hand side under My Profile information is Account Number. Click the drop down for List My Accounts to view the other account numbers associated with the My Account. A new account number is also able to be added by clicking Add MidAmerican Account.

If the device being used is a mobile phone, click My Accounts link at the top of the screen between the contact phone number and the Log Out link.

If the account is an old or closed account, the new account number will need to be added. This step must be done prior to removing the closed account.

 

Complete the Give us Your Feedback form.

 

I never received or I don’t have my username and password.
A My Account will need to be created with a username and password. If you’ve forgotten your credentials, you can access the forgot username or forgot password link to reset your account.

 

I’m trying to log in and it’s not taking my information.
We no longer are using a four digit pin to log into My Account. If you are trying to log in using the four digit pin you will need to set up a My Account with a username and password to use the full service website. If you have the wrong credentials, you can use the Forgot username or forgot password link underneath the login information to reset your My Account.
 
I can’t change my Username.
If you wish to create a new username, you must create a new My Account.
 
The name on the bank account is incorrect.
Contact us at 888-427-5632 to have the information corrected.
  
My bank account information is not there or my old bank account is the only account listed.
The routing and account number for a bank account is not automatically added or changed when making a payment or updating the information using one of our other payment methods. The change will have to be done when logging into My Account.

 

This is most likely due to a pop up blocker. Try disabling the pop up blocker and refreshing the screen.