We work to restore your electric service quickly, safely
When the power goes out, every minute counts for our customers. That’s why our crews work around-the-clock to restore power quickly and safely. Severe weather is the usual culprit.
How to report an outage, downed power line or damaged pole
Customers can report a power outage, downed power line or damaged poles on our outages page. Or call us toll-free at 800-799-4443.
Register for My Account and sign up to receive outage-related electric service restoration text alerts or email messages. Once you have registered to receive outage alerts, we’ll proactively notify you if we’re aware of an electric outage affecting you and service restoration progress in your area.
If you have not received a text or email from us for an electric outage that is affecting you, please report the outage online or call us.
At work for you 24/7, no matter what the weather
We respond immediately to reports of an outage. Locating the source of a power outage without service crews physically inspecting electric lines and equipment can be difficult, especially during storms or at night. In many cases during severe weather, roads are impassable, adding to the challenge of restoring service safely.
That’s why we are installing hundreds of smart devices, called remote fault indicators, to electric lines to help restore service more quickly if an outage occurs. The devices instantly transmit outage and location details to MidAmerican Energy control room operators if they detect a service interruption.
Once it is safe for our crews to travel into your area, they will first drive through to assess the damage, and then return later with equipment and personnel to make repairs.
As we assess damage, and evaluate the equipment, personnel and time needed to make repairs, we take these factors into account:
Damaged transmission towers, poles and lines
Damaged substations and locked-out circuits
Fallen feeder and distribution lines
Trees and branches on lines
Neighborhoods sustaining the most damage
Number of customers affected